Support Policy
We aim to acknowledge within 24–72 hours, Mon–Sat (IST). Urgent hardware DOA cases are prioritized.
1. Channels
Email: support@arnavinfosystem.com
2. Scope
- Order status, delivery, invoice requests
- Basic product guidance and compatibility info
- Warranty/RMA coordination with OEMs
Advanced consulting, on-site installation, or network design are billable services (quote on request).
3. Evidence & Diagnostics
Please include photos/videos, logs, or error messages for faster troubleshooting.