Privacy Policy

Overview

This Privacy Policy explains how Arnav Infosystem (“Arnav Infosystem,” “we,” “our,” or “us”) and its affiliates collect, use, disclose, and protect information when you use our websites, mobile applications, products, and services (collectively, the “Services”). By accessing or using the Services, you consent to the practices described here.

We recommend reviewing this policy before submitting information to Arnav Infosystem.

Information We Collect

1) Information You Provide Directly

We collect information when you create an account, make a purchase, contact support, join a video call, subscribe to newsletters, submit forms, or post content.

• Name, username, password
• Email, phone, billing/shipping address, location details (where needed for delivery/service)
• Order details and preferences
• Support tickets and communications

We do not intentionally collect sensitive personal data (e.g., racial/ethnic origin, political opinions, religious beliefs, biometric or health data).

2) Information Collected Automatically

When you use the Services, we and certain third parties collect data via cookies, web beacons, pixel tags, and similar tools (“Automatically Collected Information”), such as:

• IP address, browser type/version, device model, OS and language
• Pages viewed, time on page, referring/exit URLs, clicks, and general usage patterns
• Mobile device ID and approximate location (if enabled)

Cookies & Tracking

We use cookies and similar technologies to operate the site, remember preferences, improve performance, analyze traffic, and deliver relevant content. Third-party widgets or integrations may also set cookies according to their configurations.

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

Analytics

We use tools such as Google Analytics and HubSpot to understand and improve performance and user experience. These providers may use cookies and similar technologies. We do not share your direct personal identifiers with these providers for their independent use.

Payment Information

When you make a purchase, payment details are processed securely by our authorized payment partners. We do not store your full card number or CVV. Payment processors may use your information only to process transactions and related activities (e.g., refunds, fraud prevention).

How We Use Information

• Process, fulfill, and deliver orders
• Provide customer service and technical support
• Personalize content and improve the Services
• Send transactional messages (order updates, invoices)
• Send marketing communications with your consent (you may opt out anytime)
• Detect, prevent, and investigate fraud or misuse
• Comply with legal obligations and enforce our terms

Sharing & Disclosures

We may share information with:

• Service providers (e.g., hosting, analytics, payment, logistics) who act on our behalf under confidentiality obligations
• Legal or regulatory authorities when required by law or to protect rights, safety, and property
• Business transfers in connection with a merger, acquisition, or sale of assets (information may be transferred as part of the transaction)

We do not sell your personal information.

Security

We implement commercially reasonable technical and organizational measures (e.g., encryption in transit, secure servers, access controls) to protect personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights & Choices

• Access, correct, or delete your personal information
• Opt out of marketing emails by using the unsubscribe link or contacting us
• Request a copy of your data and information about our processing
• Object to or restrict certain processing, where applicable

To exercise these rights, contact us at support@arnavinfosystem.com.

Third-Party Websites & Applications

Our Services may contain links to third-party websites or apps not operated by Arnav Infosystem. We are not responsible for their content or privacy practices. Review those policies before submitting information to third parties.

Changes to This Policy

We may update this Privacy Policy periodically. If we make material changes, we will notify you by posting the updated policy on this page and, where appropriate, via email or in-service notice. Your continued use of the Services after any changes take effect signifies acceptance of the updated policy.

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