1. Overview

Most hardware products carry a manufacturer warranty. Where applicable, we support warranty claims as a facilitator between you and the OEM/authorized service center.

2. Store Warranty (Limited)

• 15-Day Limited Store Warranty for select items against manufacturing defects (not physical damage). Eligibility will be mentioned on the product page/invoice.
• Resolution: Repair, replacement, or refund at our discretion.

3. Exclusions

• Software licenses / digital keys (e.g., MikroTik RouterOS keys)
• Damage due to misuse, improper installation, power issues, liquid/physical damage
• Products altered, tampered, or with removed serial labels
• Normal wear and tear or cosmetic issues

4. Warranty Claim Process

1. Contact support with order ID, issue details, and photos/video.
2. We’ll guide you to the OEM service center or arrange RMA as applicable.
3. Ship the product (securely packed) to the address we provide. Unauthorized returns may be refused.

5. Turnaround Time

Turnaround depends on OEM/service center workload and parts availability. We’ll keep you updated.

6. Proof of Purchase

Original invoice is required for all warranty claims.

7. Contact

Email: support@arnavinfosystem.com