1. Eligibility for Returns

We accept returns under the following conditions:

• Return Request Period: Within 7 days of delivery (for standard products)
• Condition: Item must be unused, in original packaging, with all accessories, manuals, and warranty cards intact
• Proof of Purchase: A valid invoice or order confirmation is required
• Product Type: Certain products are non-returnable (see Section 4)

2. Return & Replacement Process

1. Email support@arnavinfosystem.com with order ID, product details, and reason for return
2. Wait for confirmation from our support team before shipping the item
3. Pack securely to prevent damage in transit
4. Send it to the return address provided by our team

Note: Unauthorized returns may be rejected.

3. Refund Process

• Refunds are issued to the original payment method
• Approval Time: 2–5 business days after receiving and inspecting the product
• Bank/Card Transfer Time: Additional 5–7 working days (varies by provider)
• Shipping charges, COD fees, and payment gateway fees are non-refundable

4. Non-Returnable / Non-Refundable Items

• Software licenses, MikroTik keys, or digital products
• Special/custom orders
• Products damaged due to misuse, improper installation, or unauthorized modifications
• Items without original packaging or accessories
• Clearance or “Sale” items marked as Non-Returnable

5. Damaged or Defective Products

If you receive a damaged or defective product:

• Notify us within 48 hours of delivery with photo/video evidence
• We will verify and arrange a replacement or refund, depending on stock availability

6. Return Shipping Costs

• Customer Responsibility: Returns due to change of mind, incorrect order, or no fault of Arnav Infosystem